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Senior Field Support Engineer Specialist_ Native German | [查看更多类似职位] |
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工作地点 |
北京 |
发布日期 |
2008-06-28 |
工作年限 |
3年经验 |
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薪水范围 |
面议 | 学历要求 | 本科 |
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| 职位描述 |
职位类别： 客户服务/技术支持 计算机软、硬件/互联网/IT 工作地点： 北京 发布日期： 2008-06-27 工作经验： 3-5年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 若干 职位描述/要求： Responsibility : The main emphasis of the On-Site VIP Specialist is a combination of technical skills and politeness of personality in working at customer environment and following VIP schedules. - Work in a team to give Customer VIP users IT support - Be responsible for incident opening, tracking, updating, closing and reporting. - VIP user profile creation and maintenance - VIP user communication for support need - Follow both company and customer policies Requirements : - At least 3 years experience in IT industry and specifically in an end-user support role. - Bachelor’s Degree at recognized University or Polytechnic and or equivalent experience - Home language must be native German. Excellent oral and writing skills in English. - Be good at handling VIP requirements by accurate judgment from both technical issue point of view and none technical issue point of view to fulfill VIPs urgent requirement. - Firm understanding in working as a VIP Support Specialist in an on-site role and the need for communications back to the central Service Desk/Help Desk. - Good understanding with PC, accessories, printers, digital devices, basic network knowledge. - PC&Notebooks&Normal Software: installations and configurations Network printer installations&configurations - Good knowledge and experience with MS Windows OS including MS Windows 2000 and XP. - In depth knowledge and experience with MS client based software applications (Office, Visio, Project, Access, etc.). - End user support knowledge with MS Windows based user applications (AutoCAD, Adobe Acrobat, WinZIP, Win RAR&etc). - Ability to be on duty via phone during night, weekend&public holiday 联系方式： Please send resume to: chinahr@t-systems.com .
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