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Customer Support Staff Engineer (Quality) | [查看更多类似职位] |
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工作地点 |
上海 |
发布日期 |
2008-06-16 |
工作年限 |
5年经验 |
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薪水范围 |
面议 | 学历要求 | 本科 |
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| 职位描述 |
职位类别： 客户服务/技术支持 工作地点： 上海 发布日期： 2008-06-11 工作经验： 5-10年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 若干 职位月薪： 15000-20000元/月 职位描述/要求： Job title: Customer Support Staff Engineer Dept. : QA Responsibilities ： 1. Demonstrate strong knowledge of analytical skills, in regards to statistics needed for problem solving and other quality metrics and tools (SPC, AQL, 8D, Failure Analysis, Reliability concepts, etc.) 2. Multi-tasking skills required, especially while dealing with several customer issues or supplier issues. Must be able to maintain day-to day responsibilities while addressing “critical” quality issues. 3. Must be able to work and communicate with all levels of management, engineering groups, marketing, sales, external manufacturing suppliers (Wafer foundry, Assembly and Final Test) as necessary as well as communicating and presenting material to customers(Internal or external). 4. Establish and maintain quality metrics to evaluate sub-con quality performance. 5. Strong knowledge of IC manufacturing process flows and familiarity with Wafer foundry, Assembly and Final Test Processes, SMT and PCBA test - a plus. Qualification: 1. To ensure adequate support to our M/S and customers in areas of product quality, RMA and failure analysis requests. 2. Work with Regional Customer Quality Engineering, Product Engineering, Sub-con Management Team, Field Application Engineering, and Failure Analysis to ensure efficient and accurate information is provided. 3. Prepare regular status reports which include weekly activity reports, input for Monthly Operations Reviews, and Quarterly Business Reviews as well as data required to monitor quality performance (focus on customer side) 4. Must well know power management 5. Customer satisfaction survey handling as internal coordinator. 联系方式： wyu@atomic.com.cn .
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