职位类别： 金融/银行/保险/证券/投资 工作地点： 上海 发布日期： 2008-06-13 工作经验： 3-5年 最低学历： 大专 管理经验： 否 工作性质： 全职 招聘人数： 若干 职位描述/要求： 职责： - 协助运营支持主管构建分公司保单运营支持体系； - 确保“服务水平协议”（SLA）在分公司运营支持团队的落实和执行，并及时采取措施纠正偏差； - 领导运营支持团队完成日常的保单运营工作（申请受理、影像扫描、照会发放、保单签发、档案管理等），为内部和外部客户提供优质高效的服务； - 为分公司运营部员工及销售队伍提供相应培训； - 执行总公司制订的操作流程和规则，并提出合理改进意见和建议； - 及时报告日常运营中发现的系统问题。 要求： - 大专或以上学历，保险、金融或管理相关专业； - 三年以上寿险行业保单行政或运营支持工作经验，至少一年管理相关工作经验； - 较强的分析思考能力； - 勇于承担压力，具备团队精神； - 具备流程设计、分公司筹建、培训等经验者优先。 Responsibilities: - Assist Operation Support Supervisor to set up Operation Support Team of Shanghai Branch Office. - Assist Operation Support Supervisor to monitor the fulfillment of the Service Level Agreement (SLA) within Shanghai Branch Office Operation Support Team and take correction action to meet the SLA agreed if there is deviation observed. - Coach team mates and monitor day-to-day operation processing (application submission, scanning, follow up and policy package delivery, document filing, etc.) and ensure high quality service delivered to sales force and client, with minimum error ratio and within agreed turn-around-time. - Provide related training to both operation staffs and sales channel as required. - Work closely with CHO and Insurance Center of Excellence (ICoE) to execute the procedures&guideline and provide enhancement suggestion if any. - Report system error found in daily processing. Requirement: - College degree or above, preferably major in insurance, economics or management. - At least 3 years of policy administration or operation support experience in life insurance with at least 1 year at managerial level. - Organized and analytical thinking。 - Able to handle pressure and have good team spirit. - Solid experience in process design, branch set-up and training will be a plus. 联系方式： .
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