职位类别： 计算机软、硬件/互联网/IT 工程机械 工作地点： 杭州 发布日期： 2008-05-29 工作经验： 1-3年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 若干 职位月薪： 1000-50000元/月 职位描述/要求： Mission: Provide comprehensive telephone/web/e-mail technical support to SolidWorks customers and resellers. Analyze, track and resolve customer issues in a professional, timely manner. Responsibility: 1/ Interact with the development and QA staff to investigate and resolve problems. 2/ Develop workarounds and modeling techniques for specific modeling situations and communicate them with customers and resellers. 3/ Diagnose and solve a range of issues, including, but not limited to: deployment, networking, platform inter-operability, PDM and PLM systems, migration strategies and hardware problems. 4/ Help with developing and implement web based support initiatives including knowledge bases, technical/modeling techniques and model libraries. Requirements: 1/ BS in Mechanical, Manufacturing Engineering, Computer Aided Product Design, Computer Science. Rank top 20% will be prefer. 2/ At least 3 years of industrial experience in Engineering, Product Design, System Administration. Prefer individuals with supervisory skills and SolidWorks / COSMOSWorks / PDMWorks software experience. Will consider recent college graduates with practical experience. 3/ Individuals with SolidWorks software experience highly preferred. 4/ Strong oral and written communication skills in English, Chinese and Korean as well as outstanding interpersonal and telephone skills are a must. 5/ Exceptional fluency and command of the English language are an absolute must. 6/ Must be able to work directly with customers in high pressure situations. 7/ Requires good familiarity with MS Windows applications, MCAD solid modeling&FEA software, computer networking, PDM / PLM and Windows system administration procedures. 8/ Experience with HTML, Visual Basic, and/or database (Access/SQL) programming are a strong plus. 9/ Excellent working knowledge of installation, Active Directory, and product activation. 10/ The ability to work both independently and as part of a team is essential. Ability to manage multiple tasks and long term projects while meeting ambitious deadlines. 11/ MCP / MCSE, CNE, or similar certifications preferred. 联系方式： .
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