职位类别： 客户服务/技术支持 工作地点： 上海 发布日期： 2008-05-19 工作经验： 3-5年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 1人 职位月薪： 6000-50000元/月 职位描述/要求： Meet and / or exceed quarterly objectives: Retain existing customers within a defined account base while increasing usage levels in account base. This is achieved through continued education, entrenchment and penetration of various contact levels of a customer organization. Maintain the effective WebEx customer lifecycle of an assigned base of accounts, utilizing a high degree of successful Project Management acumen and organizational skills. Successfully maintain extensive interaction with various members of cross-functional teams to ensure focus and delivery of services and solutions. Maintain consistent and effective pro-active communication with the assigned account base. Ensure prompt customer issue resolution with the appropriate WebEx organizations, striving for maximum customer satisfaction. Exhibit leadership by providing suggestions for improving processes and the approach in managing customers. Requestion: 4-year college degree. Mandarin, Cantonese and English fluency required. 4+ years of successful commercial customer account management and development within the service industry, with particular emphasis in mid-end commercial account management to the Fortune 1000. Proven ability to deliver a high degree of customer satisfaction of a base of clients through the effective proactive support of services, as well as successful in scoping and delivering additional services opportunities through effective base penetration and client growth (via self and/or through sales organizations). Proven project management acumen, with experience in: o Managing a large customer base able to prioritize multiple objectives and initiatives, and successfully “multi-task” in a fast-paced environment. o Maintaining customer expectations through the virtual “leadership” of a service delivery organization, in both jeopardy and account development opportunities. o Superior system documentation, written and communication skills. o MS Project knowledge a plus, or knowledge of a comparable Project Management software capability. Proven ability to effectively present and communicate to all levels of an organization, including senior management levels. Preferred communications or hi-tech post sales account management background. Web industry knowledge/background a plus. 联系方式： chenji@jac-china.com .
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