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Assistant Manager, Service Business Management | [查看更多类似职位] |
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工作地点 |
北京 |
发布日期 |
2008-05-18 |
工作年限 |
5年经验 |
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薪水范围 |
面议 | 学历要求 | 本科 |
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| 职位描述 |
职位类别： 行政/后勤 工程机械 工作地点： 北京 发布日期： 2008-05-15 工作经验： 5-10年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 1人 职位描述/要求： Department: After Sales, CGCSL Location: Beijing OBJECTIVE OF THE POSITION: Promote and maintain the highest level of customer satisfaction with CGCSL product and service in authorized dealers by developing and implementing CRM daily operations and procedure for customer issue handling. BRIEF JOB DESCRIPTIONS: Handles customers’ needs and complaints in timely manner Monitors CSI and develop and implement CRM activities Updates and maintains customer database regularly and accurately Analyzes customer behavior to aid after sales business development and promotion Managing call flow, workflow and backup support to ensure customer satisfaction BASIC POSITION REQUIREMENTS: 5 years related experiences, experiences with auto industry Experiences with DMS implementation and operation is a strong plus Bachelor’s degree in administration, psychology or related 联系方式： Please send your application to following email: careers.cn@chrysler.com .
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