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IT Helpdesk Specialist | [查看更多类似职位] |
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工作地点 |
上海 |
发布日期 |
2008-05-16 |
工作年限 |
3年经验 |
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薪水范围 |
面议 | 学历要求 | 本科 |
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| 职位描述 |
职位类别： 计算机软、硬件/互联网/IT 工作地点： 上海 发布日期： 2008-05-15 工作经验： 3-5年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 若干 职位描述/要求： Report to: IT Service Supervisor Location: Shanghai Role : Report to IT service supervisor, the Helpdesk Specialist is responsible for providing quality support with a high degree of customer satisfaction to internal users. Accountabilities : Provide end user desktop-support. Escalate unresolved issues to next level support, or IT Service Supervisor according to the escalation procedure. Understand user"s needs and maintain good relationship with users. Assist IT service supervisor in preparing quality reports and following Pepsi standards and procedures. Be responsible for IT asset application and storage management Requirements Personal qualities University Degree in Computer Science or IT-related disciplines. Mature, self-motivated and with high integrity. Capacity to provide training to users and transfer IT related skill and knowledge. Drive to learn and enthusiasm for new technology. Skills Communication skill in English and Chinese (Mandarin). Good listening&problem solving skill. Ability to make decisions on urgent incidents. Well-known IT related process and operation model Knowledge and experience In depth knowledge of PC hardware. In depth knowledge of Microsoft Windows&Office. Knowledge of network, server and telephone system. Qualification University / College degree Fluent written and conversational skills in English and Chinese (Mandarin) Proficient computer literal 3 + years IT related working experience I.T.I.L knowledge/experience is an advantage 联系方式： Vivian.shen@intl.pepsico.com Caroline.jin@intl.pepsico.com .
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