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大客户主管 | [查看更多类似职位] |
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工作地点 |
广州 |
发布日期 |
2008-05-15 |
工作年限 |
3年经验 |
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薪水范围 |
面议 | 学历要求 | 本科 |
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| 职位描述 |
职位类别： 客户服务/技术支持 工作地点： 广州 发布日期： 2008-05-14 工作经验： 3-5年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 1人 职位描述/要求： Prepare regional key account development plan by segment and value chain and implemented by sales team 按照价值链和地区细分市场制定重要客户的发展计划，并推动计划的实施。 Prepare weekly report to describe key account following and developing, make clear of important projects status. 制作周报，描述对重要客户的跟踪和发展，确保清楚地了解其重要项目进展情况。 Prepare monthly report to gather exiting key account KPI and customer complaint handling, improve KA premium products and RSC sales, reduce KA complaint. 制作月报，提供现有重要客户的核心销售指标，投诉处理情况，提高重要客户的高端产品和RSC销量，减少客户投诉。 Conduct sales performance analysis and lost order analysis，designing improvement action plan in the SMP plan for key account. 对重要客户的销售业绩和丢失的定单进行研究分析，提供相应的业绩改进方案。 Collect and analyze competitor strategy, price, and service information related to key account to support KA strategy with accurate information. 与重要客户有关的竞争对手的竞争策略、价格、服务等信息的收集与分析，以准确的信息支持重要客户发展计划制定。 Identify and develop strategic partnership with national and regional key accounts，establishing key account profile, working out top ten key accounts mapping and designing customer specific offer with the key account manager to improve customer satisfaction and loyalty. 建立并发展同重要房地产开发商的战略合作伙伴关系，建立客户档案，建立前十家战略客户的战略位置图，设计并提供针对客户的产品及服务组合，增加客户满意度和忠诚度。 Promote our product and systems to the contractors cooperating with key developers, establishing long-term relationship with top five construction contractors to improve installation quality and enhance inter-relationship among Lafarge/developer and contractor. 建立和发展五家同重要房地产开发商合作的建筑承包商的长期合作关系，提高拉法基产品的安装质量，加强拉法基、开发商和承包商的三方合作。 Works closely with sales in the support of business objective and sales goals in the assigned region. 和销售团队紧密合作，支持销售活动并共同完成销售指标。 Technical Skills: Good product knowledge and operational market management capability 良好的产品知识，实际市场管理能力 Minimum 2-3 years in sales or marketing management, preferably in building material industry 至少2－3年的市场或销售管理经验, 建材行业尤佳 Better market understanding of industry interrelated with real estate 对房地产相关行业有较好的市场概念 Better to have developer/architect/contractor cooperation experience 有房地产开发商、设计师和承包商的工作经验尤佳 Previous experience in Key Account Management would be a big plus. 有大客户管理经验者尤佳 Excellent negotiation and coordination skill 良好的谈判技巧和协调能力 Solid problem solving and analytical skills 良好的解决和分析问题能力 Minimum BS/BA degree required, engineering background would be a plus. 至少大学本科学历，工科背景由佳 Excellent command of spoken and written English 良好的英语听说读写能力 Proficient in Microsoft office software (Word, Excel, Power Point) 良好的办公室软件应用能力 联系方式： .
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