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客户专员/Account Executive | [查看更多类似职位] |
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工作地点 |
北京 |
发布日期 |
2008-05-08 |
工作年限 |
不限 |
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薪水范围 |
面议 | 学历要求 | 本科 |
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| 职位描述 |
职位类别： 客户服务/技术支持 工作地点： 北京 发布日期： 2008-05-05 工作经验： 不限 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 3人 职位描述/要求： 工作职责 * 项目进度管理与开发人员一起将新的项目分为各个任务，并对项目时间进行评估。监督各个任务的完成进度，确保项目按时完成。 * 需求管理－保持客户与团队成员确切了解需求和进度的实时更新，保证自己确切了解客户与团队成员的需求和渴望，与客户和小组成员的沟通绝大多数用英文进行 。 * 维护－与客户共同解决他们在操作过程中遇到的困难，确认客户的问题属于错误/任务/新需求，为技术人员提供详细的出错报告。 * 培训与文档－对新系统为客户撰写培训文档进行培训，使客户可以很快掌握新功能，减少维护工作。 岗位要求： * 良好的组织性与条理性具备清晰的条理性和高效的工作能力。 * 注重细节和质量相信细节决定成功，决不降低对高质量工作的追求。 * 做事有始有终-你不会放弃尝试, 直到想到并试过所有可以想象的选项。 * 客户服务意识随时让客户及团队人员了解项目的进程与工作情况，确保随时了解客户的需求。 * 尽管去做具有深入解决问题的能力，能够清楚并实际地解决问题。 * 良好的沟通能力（商务沟通）善于与客户及团队工作人员沟通，良好的英文表达能力。 * 学习能力－对于软件最终用户的实际需求感兴趣，愿意了解客户的商业流程，以此来确保开发功能对于客户的实用性。 * 解决问题的能力/创造性思维－可以通过不清晰的客户需求发现真正的需求，了解到新的系统或者功能是否可以真正满足客户的需求。 * 工作经验－理工科背景并有软件开发经验者优先，但不是必须。 如有条件相符者，请发送英文简历到 job-account-executive@exoweb.net 并注明简历出自Zhaopin,如果您发送的简历没有英文版，很抱歉我们不予以考虑您的申请。谢谢! Responsibilities: * MANAGEMENT OF PROJECT SCHEDULE Work with developers to break new projects/features into tasks; Gather time estimates and commitments from team members; supervise progress on different tasks and assure their timely implementation * CORRESPONDENCE Keep clients and team members up-to-date on all issues and progress and make sure you always know about their needs and desires. Most of the correspondence is done in English, the rest in Chinese. * TRAINING&DOCUMENTING Help step clients through new features and create documentation that allows users quickly get up to speed on new features/software and reduce support calls. * TROUBLESHOOTING Work with clients to figure out where they are having difficulties with certain features; determine if client issues are bugs/features/omissions; create bug reports that allow developers to quickly reproduce and pinpoint the cause of any bugs. Job requirements: * STRUCTURED AND ORGANIZED - You must be able to multi task in an organized and efficient manner. You keep on the ball and inspire people to do the same. * EYE FOR QUALITY AND DETAIL - You agree that it"s by minding the details that one makes the real difference. * PERSISTANT AND THOROUGH You wouldn"t cease trying until you are convinced that you have thought of and tried every option imaginable. Your team mates almost call you obsessed. * CUSTOMER ORIENTED - You get a kick out of making sure that our clients and your team mates are always up-to-date on all progress and issues and make sure you know his needs and desires. * GET THINGS DONE - You are a great problem solver, with the ability to dive deeply into complex problems and emerge with clear and pragmatic solutions. You won"t rest until the solution you came up with is implemented. * GOOD (BUSINESS) COMMUNICATION SKILLS You take pleasure in communicating with clients and team mates. You are professional and quick at it. Decent English are a must. * EXCITED BY LEARNING You are interested in what users are trying to accomplish with their software and willing to learn about their business to ensure that the features being developed will be immediately understood and appreciated by users at all levels of the business. * PROBLEM SOLVER / OUT OF THE BOX THINKING Able to cut through unclear requirements and find out what a client is really trying to solve and whether or not new software or features is really the right solution. * PRIOR EXPERIENCE ? Prior experience with or academic background in technologies related to software development is a plus but not required. You feel qualified and tempted? Please send your resume in English to job-account-executive@exoweb.net and mention that you found our ad on Zhaopin.com. We are sorry to say that we can NOT consider your job application if it comes without an English version of your resume. Thanks! 联系方式： .
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