|
|
A.P. 穆勒 - 马士基集团(A.P. Moller - Maersk) | [此公司所有职位] |
Chief, Customer Service Group Leader, SGHMLOG Branch | [查看更多类似职位] |
|
工作地点 |
上海 |
发布日期 |
2008-05-05 |
工作年限 |
3年经验 |
|
薪水范围 |
面议 | 学历要求 | 本科 |
|
|
|
|
| 职位描述 |
职位类别： 客户服务/技术支持 交通/仓储/物流 工作地点： 上海 发布日期： 2008-05-04 工作经验： 3-5年 最低学历： 本科 管理经验： 是 工作性质： 全职 招聘人数： 1人 职位描述/要求： Purpose of the Position - Ultimately responsible for the service level to all clients within the group - Act as the single point of entry for the Team Leader on all matters related to the client - Manage the group members to optimize the operation - Pro-actively foresee and prevent major service failures - Educate group members in MLOG values and improve their business understanding - Be a role model for the group members in all aspects - Responsible of delivering the VAS targets set for the group - Responsible for the personal development of the people within the group General responsibilities - Have operational insight for all the clients in the group. - Allocate and continuous adjust the workload within the group according to the situation. - Communicate with the destinations and clients to ensure high service level from SGH. - onitor the group members daily operation by instructing them how to handle specific issues. - Solve bigger operational problems arisen in the daily operation. - Pro-actively foresee and prevent operational problems and ensure a smooth operation. - Make sure all SOPs are 100% complied to. - Assist the Team Leader to achieve the teams VAS target by developing an action plan and execute. - Responsible for all emails are replied in a timely fashion (within 24 hours). - Improve group members operational and business understanding. - Conduct Performance appraisals and Mid-year reviews for group members/supervisors reporting to them. - Develop personal development plans for each group member/supervisor reporting to them and help to execute. - Responsible for teaching the group members MLOG/APM values and actively live out oneself. - Actively manage the outstandings and follow up with the group members to ensure all income is collected. - Back up for the Team Leader in his/her the absence. - Assist the Team Leader in all team related matters. - Develop the talents within the group to grow new potential Group Leaders Position Requirements Essential: - Good general understanding of the MLOG operation. - Fluent spoken and written English as well as Mandarin. - Operational experience. - High level of initiative and drive. - Well-organized ¨C also when working under pressure. - Open and positive with good communication skills - People management skills (6-8 people) - Financial insight and understanding of its importance 联系方式： How to apply: You are invited to submit your resume, giving details of qualifications, experience, current and expected salaries and contact telephone number on Maersk Career Center : Click here All applications will be treated in strict confidentiality and solely for recruitment purpose. 有意向的人士请将完整的简历投递至 马士基 Career Center ： 按下此按钮 我们将对所有申请人的申请加以严格保密，且仅用于招聘用途。 .
|
|
| 原职位地址：点击进入原地址 |
|
|
|
