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电话行销代表 Telemarketing Executive （广州） | [查看更多类似职位] |
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工作地点 |
广州 |
发布日期 |
2008-05-30 |
工作年限 |
1年经验 |
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薪水范围 |
面议 | 学历要求 | 本科 |
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| 职位描述 |
职位类别： 销售 工作地点： 广州 发布日期： 2008-04-30 工作经验： 1-3年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 2人 职位描述/要求： Overall Role Purpose The job holder makes outbound telephone calls in the purpose of penetrating total available market and qualifying sales leads (non-DHL account customer) according to the assigned customer list, leads from Customer Service, courier, express centre, lost/lapsed customer, cash sales, overseas stations and marketing campaign etc. 该职位通过电话行为负责针对整个快件市场的初始渗透, 将指配的客户名单及来自客户服务部，派送员，快件中心，现金销售，国外发来的销售线索和市场促销等等销售线索备案并进行筛选。 for Telesales and Field sales further penetration. 最终用以分配给电话销售员和路区销售员。 Means of contact with customers shall be exclusively by telephone 所有和客户的沟通都通过电话实现 Accountabilities Make initial contact with potential non-DHL account customers and introduce DHL products and service via telephone 通过电话实现与非DHL帐号客户的最初接触并向客户介绍 DHL的产品与服务 Use non-DHL account customer list and other sales leads to qualify all these leads and distribute to Field sales and Telesales 通过对非DHL帐号客户的筛选，将销售线索分配给路区销售和电话销售 Penetrating heavier shipments market 对重货市场进行渗透 Complete all reporting requirements in a timely manner 及时完成各种要求的报告 Build initial relationship to ensure that each account has good impression on DHL and has desire to co-operate with DHL 和客户建立初始商业关系，确保这些客户有购买DHL服务的愿望 Submit complete information of sales leads to Field sales and Telesales for further penetration 将完整的销售线索信息提供给路区销售和电话销售用以深入渗透 Meet regularly with the Sales Manager or Area Telesales Supervisor to evaluate the personal call plan/strategy and performance so as to ensure that the required target achievement 和销售经理定期开会，评估个人的拜访计划/战略和业绩，确保预订目标得以达到 To continually develop knowledge of DHL’s products/services and general commercial awareness in order to improve the ability to influence customer buying behavior 不断更新自己关于DHL新产品/服务方面的知识，提高自己的商业敏锐能力，提高影响客户购买行为的能力 Produce information for management as required in order to evaluate performance 在管理层要求时提供相关信息，用来评估业绩状况 Ensure co-operation with other members of the sales team and throughout the workforce 确保与销售部同事和公司其它同事紧密合作 Develop a working relationship with the relevant support departments (e.g. Operations&Customer Services) to ensure they are kept up to date with all issues relating to customers 和相关支持部门（例如：作业部，客户服务部）保持良好合作关系，确保他们及时协助解决客户提出的各种问题 Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions 该职位无直接下属机构和向其汇报人员，但是他/她必须证明其能够影响决策/行动 Skills / Qualifications Skills技能要求 Good interpersonal, communication and telephone handling skills 良好的电话沟通技能 Strong marketing techniques 优秀的营销技能 Proactive, persuasive and aggressive 主动, 积极, 具有说服力 Good English 良好的英文水平 Computer literacy 能够操作电脑 Understanding of the language of business practices 了解业务常用语言 1-2 years relative experience or above 1-2年或以上相关工作经验。 Working experience in sales preferable 有销售工作背景的优先 Business relative Degree 商业本科学历 联系方式： Email: recruit.south@dhl.com .
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