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南京空运操作Operations - Air Freight （NKG） | [查看更多类似职位] |
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工作地点 |
江苏江苏 |
发布日期 |
2008-04-29 |
工作年限 |
2年经验 |
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薪水范围 |
面议 | 学历要求 | 大专 |
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| 职位描述 |
职位描述(Job Descriptions) 12a7 Purpose of PositionProcessing of Customer Bookings or Orders within the applicable guidelines whilst at all times ensuring total Customer Satisfaction and Operational Excellence through flawless communication and operation.Execute the tasks of the Document Processing Operations department in line with current guidelines and procedures. Ensure high accuracy and productivity of all Operations output and perform all in view of our Operational Excellence.TasksImportTo follow up on Arrival Notice and correctly process inbound orders in line with received timeline and orders/guidelines.Prepare arrangement for clearance and delivery.Feedback to Customers and PA overseas stations on executed activities and incurred charges.ExportTo follow up on Routing / Shipping Orders and correctly process outbound orders in line with received timeline and orders/guidelines.Execute bookings and delivery/pick-up arrangement. Feedback to Customers and PA overseas stations on executed activities and incurred charges.General DutiesEnsure Customer Satisfaction and Customer retention by providing timely, friendly and excellent Customer Service.Perform all tasks/activities within SOP and quotation from M and PA overseas offices.Issue required HAWB in line with instruction as received from Customer Services.Issue required MAWB and manifest in line with current local and legal guidelines. Execute all Documentation in line with current legal guidelines and Customer SOP(s).Perform system HAWB ‘mutation’ Print HAWB correctly and on time – in accordance with shipping plan and actual shipment details.Correctly execute all computer data input (FOS / AMS / ACI / PACOM / PANTRACE) as required for the relevant shipment and its destination.Check, monitor and manage all documentation as created by selected Agents (MAWB&MANIFEST) and report any errors/mistakes to DPO supervisor and/or DP manager.Ensure timely collection of all shipment related documents.Send shipping advice&shipping documents to overseas stations including MAWB, HAWB and MANIFESTProvide all necessary shipping documents to DPT on time for the updating of Track and Trace system.Update required (internal) applications.Ensure completion of physical file in line with issued instructions.Ensure correct physical file flow management (creation/ updating/preparation for archiving).Report and feedback on irregularities, pre-claims and problems to supervisorsCarry out improvement / changes on procedures and systems as proposed by supervisorsTake up additional tasks as assigned.Back up for other team members when necessary.General DutiesCheck and verify correctness of received shipping Instruction and clearance documents. Create and forward complete full and clear instruction to Document Processing department and assist when necessary.Ensure correct physical file content before handover to Document Processing.Calculate and register Estimated Gross Profit (EGP). Work within Area guidelines and Company’s policies and procedures by accurate use of existing systems.Update relevant internal/external application(s).Act as escalation contact to all Customers when issues arise – regardless whether CS or DP issues.Carry out improvement / changes on procedures and systems as proposed by supervisors.Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors’ standards and services.Feedback pre-claim details and status to customers.To take up additional tasks as assigned.Back up for other team members when necessary.Authority to decideMaking decisions in view of IMS processes.Taking actions in view of operational excellence.Exception handling ONLY after consulting with Document Processing Supervisor. Requirements&SkillsFunctional requirements- Excellent and thorough knowledge of Air Export and Air Import. Operational know-how (Customer Service and Document Processing) Excellent knowledge and understanding of Customer Service requirements and general Documentation guidelines.Comprehensive understanding of PA systems functionality.- Proficient in basic IT Tools.Personality traitsSystem (Internal) focused Able to work in a diverse environment and culturesCommunication&Interpersonal skills Work experienceIndustry experience (1-3 years)Language skills: Fluent in local language and English.Good interpersonal and communication skills. Ability to communicate effectively, both orally and in writing. 73d .
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