职位类别： 客户服务/技术支持 工作地点： 上海 发布日期： 2008-04-28 工作经验： 5-10年 最低学历： 本科 管理经验： 是 工作性质： 全职 招聘人数： 1人 职位描述/要求： Responsibilities： - Directs chemical sector OTC integration efforts within geography, including acquisitions/JV’s． - Responsible for customer support management． - Responsible for providing needed support to ensure successful OTC implementation of Global One． - Responsible for training and quality assurance strategies． - Implements region wide customer support model/processes as appropriate． - Negotiates customer support model/process changes with Commercial leaders． - P and budget planning responsibility for region’s customer support organization． - Serves as member of International Council, where appropriate． - Serves as member of OTC Process Council． - Participates in industry benchmarking/customer support forums． - Overall management scope includes approximately $150 million in sales revenue, 2 customer support locations, and around 20 employees． - Ensures process standardization across regions as appropriate． Requirements： - Bachelor"s Degree, graduate degree preferred. Ability to speak multiple languages for the region a plus. Must be fluent in English. - 5 years of progressively increasing management experience (customer support, logistics, ． supply chain) - Demonstrated leadership, change management and conflict resolution skills． - Ability to create and communicate vision and engage the people within the organization． - Knowledgeable of current customer industry support models, technology and processes. - B2B support experience preferred． 联系方式： chriszhou@jktalent.com .
|
|
