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某世界500强著名外企-Technical Account Manager | [查看更多类似职位] |
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工作地点 |
上海 |
发布日期 |
2008-05-04 |
工作年限 |
3年经验 |
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薪水范围 |
面议 | 学历要求 | 本科 |
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| 职位描述 |
职位类别： 客户服务/技术支持 工作地点： 上海 发布日期： 2008-04-24 工作经验： 3-5年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 若干 职位描述/要求： Position： Technical Account Manager Responsibility l Be the technical partner of Key Account-Management (KAM). Define adaptable technical support structure based on KA sales strategy. Be the lawyer of a Global Key-Account inside the internal processes. l Regular customer site visit, build up and maintain relationship with customer. Initiate preventive actions for KAs to ensure a high customer satisfaction and prepare optimal conditions for a close relationship with our Global Key-Accounts. l Collect KA technical information, distribute to account team and management by regular report (e.g.: Minutes of meeting, open issue list). Provide data collection and maintenance about assigned sites on Key accounts in ERM/Siscope. Use Siscope as a communication platform to address customer complaints. l Technical issues management. Manage technical issues&requirements and address them to the responsible department (e.g. service, sales, Prod. Mgm., glob. TAM) l Drive local process owner to expedite the solution finding and implementation for KAs technical and commercial issues. Control the progress within the local team to maintain&improve the technical support for KAs. l Escalate to GTAM when the issues can not be solved locally and be the communication interface between customer and GMAT to provide necessary data. Prepare and initiate necessary actions from regional to global level. l Arrange technical meetings with KAs for GTAM when necessary. l Coordinate special technical project for KA-when necessary (e.g. SW/HW upgrade or special Applications) l Take over KA’s technical issues from project management after machine acceptance and after evaluations. l Identify service and sales opportunities out of the customers service needs and forward to regional service and sales. Identify customer strength, weakness&gap of requirements. Qualification l University degree or above l Minimum 2 years working experience in a similar role of multinational companies l Mature, pleasant with excellent communication and interpersonal skills l Confident, trustworthy, customer-oriented and hardworking l Self-motivated and details concerning l Good command of English both in written and spoken, German skill is preferred Polestar Management Consulting is a talent consulting company specializing in executive search and maintaining a strong background in general employee recruitment as well. Polestar provides our clients of various skill levels and talent, ranging from high level professionals to more universal positions. Polestar is built up with several experienced consultants who have recommended hundreds of professionals to prominent foreign invested companies. Each consultant has his/her specialized functions and industries. Our mission is to provide an exceptional service to our clients by continuously creating effective information networks with high efficiency operation systems. In our service, we not only deliver a guiding hand through the external business activities, but also through all internal management needs. For further information on this position, please contact: Ms. Vera Tang Polestar Executive Search Suite 10C , New Shanghai City Square No.33 HeNan (S) Road, Shanghai , 200002 P.R. China Tel: +86-21 5358 0008 -318 Mobile : 13641844270 E-mail: vera@poleatarmc.com 联系方式： E-Mail： vera@polestarmc.com 来信请寄：延安东路175号旺角广场1608 泛域企业管理咨询（上海）有限公司 邮政编码：2000002 联系人: Mr. Wang Please send applications and resumes both in English and Chinese to E-mail Please indicate the position you are applying for. Please indicate that you are responding to Zhaopin.com! .
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