|
|
228557 ISS Global Competency Center Engineer | [查看更多类似职位] |
|
工作地点 |
北京 |
发布日期 |
2008-04-24 |
工作年限 |
3年经验 |
|
薪水范围 |
面议 | 学历要求 | 本科 |
|
|
|
|
| 职位描述 |
职位类别： 客户服务/技术支持 工作地点： 北京 发布日期： 2008-04-23 工作经验： 3-5年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 若干 职位描述/要求： HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company"s offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing. Our $4 billion annual R investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers. Global Competency Center Industry Standard Server Engineer Job Description: The Global Competency Center (GCC) will fill technical positions to support customers utilizing Industry Standard Servers and Options running on Linux, Microsoft, Novell, and ESX platforms. Support Professionals will: Provide HP customers&Engineers troubleshooting&support in the areas of Linux, Microsoft, Novell, and ESX operating systems. Clarify, analyze and develop solutions to unknown complex problems. Provide leadership and ownership in technical problem management and the resolution of all issues, working closely with end customers, internal support professionals and HP remote and field support staff. Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers. Qualify, reproduce potential product issues Work directly with the ISS Product Division to ensure timely resolutions to product issues. Identify and contribute to projects to improve product support, customer satisfaction and team efficiency. Contribute to the improvement of team performance. Create and link knowledgebase articles in conjunction with resolving technical issues. Communicate effectively with Technical and Non-Technical stakeholders and demonstrate the ability to drive the conversation/discussion. Sustain positive relationships with peers, management and colleagues from different countries/backgrounds. Visit customer sites, as requested. Understand customer support processes (sales to delivery). Develop&deliver proactive&consulting services, as required. Develop&deliver proactive technical training to internal support organizations as necessary. Bachelor"s / Master"s degree in a technical/scientific discipline Product-oriented certificates (e.g.MCSE) 2-5 years experience in service and support on Industry Standard Servers and Options. 2-5 years experience in service and support of one or more of the following Operating Systems: Microsoft, Linux, Netware, VMWare, SCO, Solaris Proven experience with ProLiant Essentials SW. Including HP SIM, RDP, Insight Control Center Data Edition, Storage Essentials, SMH, VCA. Solid technical knowledge and experience with at skills in a minimum of three of the following areas: Smart Array Technology SCSI/SAS/SATA Technology HP Blade Technology Networking Remote Hardware Management (iLO2, RILOE2, etc…) Rack and Power Clustering Solutions ISS SW Deployment utilities Administrative level understanding of the underlying operating systems (Linux, Windows, Novell, VMWare) with industry certifications or goals of working towards them Advanced account management knowledge. Advanced knowledge of the GSC and corresponding process Excellent Customer Relationship&problem solving skills. Excellent communication skills both verbally and written Able to self manage and to take initiative with little mgmt involvement Analytical problem-solving skills Knowledge management skills:creation and re-use of intellectual capital Willingness to participate in non-standard working-time models(e.g.shift,call availability,etc..) Team player:ability and willingness to motivate and support other engineers 联系方式： .
|
|
| 原职位地址：点击进入原地址 |
|
|
|
