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Service Support | [查看更多类似职位] |
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工作地点 |
广州 |
发布日期 |
2008-05-04 |
工作年限 |
不限 |
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薪水范围 |
面议 | 学历要求 | 大专 |
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| 职位描述 |
职位类别： 行政/后勤 客户服务/技术支持 工作地点： 广州 发布日期： 2008-04-13 工作经验： 不限 最低学历： 大专 管理经验： 否 工作性质： 全职 招聘人数： 若干 职位描述/要求： Job Description Department: Service Dept., G uangzhou Branch Position Title: Service Support Location: Guangzhou Position Specification: Under the direction of Service Manager, the Service Support&HR Coordinator is responsible for JDE, SMS, HR , office administration, and support in the Service Dept. Basic Accountabilities: --SMS system input --Standby calculation, apply for approval and submit to hotline --Man-hour calculation -- SE&5S audit and checking 、 ACE Pilot --MER collection and register --Prepare employees&dept. status for the internal magazine “I am OTIS” --Business documents&reports English translation --Support the Service Manager --HR coordinator&office administration (Including the procedure of branch interview, staffs on board, resign, hiring request, and internal transfer. Manpower calculation, contract tracking&sign with employees, employee attendance checking, HR projects implementation and so on ) Key Measurements: 1) Provide analysis report timely and correctly 2) Convey and follow-up customers’ feedback 3) Excellence Service 12 basics Principle Working Relations: Service Dept., Guangzhou branch&Service Dept. of HQ Qualification Requirement: Education: University graduate or college degree with customer service experience in hospitality or service industries Experience: Experience in customer service in hospitality/ service industries and Otis experience in other functions are preferable. Computer Skills: Good typing, computer and presentation preparation Language: Fluent Chinese and English Other Key Competencies: Excellent customer service skills and active. 联系方式： .
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