职位类别： 市场/市场拓展/公关 计算机软、硬件/互联网/IT 工作地点： 北京 发布日期： 2008-04-10 工作经验： 3-5年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 1人 职位描述/要求： Responsibility REGULAR RESPONSIBILITIES Collect and identify Call Center requirements on system, prepare proactive system solution to support Call Center running more efficient Use strong project management skills to deliver CCC projects within planned timelines, budget, margin, and quality specifications Maintain CCC CRM database per business request Analyze CCC data with data mining skill, provide valuable information to business department Issue customer feedback analysis and CCC operation reports for management review Requirement REQUIREMENT OF PROFESSIONAL SKILLS AND KNOWLEDGE Must Have Bachelors degree in Computer Science, Information Systems, Statistics or equivalent experience Have good knowledge of Call Center system and data analytical skill, with demonstrated project management experience. Excellent communication skill with active and positive working style Fluent English skills both verbal and written Nice to Have At least 3 years experience in IT or Call Center system support Proficiency in PABX, CTI, IVR, SAP, SQL configuration, diagnostic and troubleshooting Excellent data mining skills Customer oriented and logical thinking Proficient in MS Office tools and English 联系方式： .
|
|
