职位类别： 客户服务/技术支持 工作地点： 广州 发布日期： 2008-04-10 工作经验： 1-3年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 若干 职位描述/要求： Responsibilities: -Answer customer"s enquiries on product (referring catalogues), pricing, delivery status and other business related points . -Technical support based on catalogue. -Quote properly against product group pricing book and pricing rule ; Help sales to apply special price if needed; Contact division for non-standard parts quotation; -Initiate sales contract according to customer demand and Parker`s quotation, or confirm customer` s PO properly; -Support distributors on eTOPS business with on-time proper order acknowledgement, including new item creation, pricing control, lead time confirm. -Provide proper customer profile for new customer. -Provide properly and timely sales order entry,. -Coordinate related work with planning, division, in&ex, warehouse for on-time delivery -Review open SO timely for payment pushing, and arrange on-time delivery against credit/payment status and special approval. -Responsible for proper filing on quotations, sales contracts. -Help with proper order revision in system (stock code clarification, amount etc.). -Provide promise date report of open sales orders to major distributors weekly. -Prepare monthly report or other reports requested . -Handle customers claims properly, including collect and record claims in claim system properly, and answer claims within 24 hrs by internal check, re-arrange replacement, follow-up goods return or etc.. -Conduct customer visits for better mutual understanding and cooperation -Order fulfillment /follow-up after contract signed. Requirements: -University degree, major in engineering or relevant -Possess customer service concept, good communication skill, well-organized, careful, sense of responsibility, urgency and ownership -Possess product knowledge -Proficient in English and computer literate 联系方式： .
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