职位类别： 客户服务/技术支持 市场/市场拓展/公关 工作地点： 北京 发布日期： 2008-03-31 工作经验： 3-5年 最低学历： 大专 管理经验： 是 工作性质： 全职 招聘人数： 若干 职位描述/要求： BRIEF JOB DESCRIPTION: Provides technical support to the Cat dealer organization by responding to inquiries submitted through the Dealer Solution Network (DSN). Supports quality improvement activities both with product group, manufacturing plant quality and dealer organizations Works in CPI teams. Supports PiQ / PDI activities and issue resolution. Supports dealer product problem management activities (troubleshooting, root cause identification, parts availability issues) ELIGIBILITY: Requires a technical background (college degree or similar) and a working knowledge of machine systems, testing and adjusting, troubleshooting and repair or 3-4 years of experience in technical product support related positions. Requires analytical skills and ability to relate dealer problem description to required course of action using service information and corporate system information. Requires ability to self study technology changes on new products. Positions requires high commend in English (oral/written). Fluency in major Asian language (Chinese / Japanese) is an asset. Travel required 10 - 20%. 联系方式： E-mail: ccirecruiter@cat.com Please indicate the position you are applying for. Please indicate which city your "hukou" is valid for. Please indicate that you are responding to Zhaopin.com! .
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