职位类别： 客户服务/技术支持 工作地点： 北京 发布日期： 2008-03-31 工作经验： 5-10年 最低学历： 大专 管理经验： 是 工作性质： 全职 招聘人数： 若干 职位描述/要求： BRIEF JOB DESCRIPTION: Leads product group Service Engineering activities to identify and drive product quality improvement, product values and customer satisfaction. Works in CPI teams as Greenbelt/SME. Supports creation of comprehensive field publications such as TIBs, ServMag and/or Service Letters. Works close with dealer TCs / Technical reps monitoring product quality, reliability, performance, safety and operator comfort levels. Initiates and conducts regular quality/CPI reviews with major dealers involving dealer TCs and district technical / PS reps. Works close with operations quality organizations improving assembly / manufacturing quality. Product quality metrics monitoring and initiating of improvement actions. ELIGIBILITY: Strong technical background (college degree or similar) and 5- 7 years of experience in technical / product support related positions. Good knowledge / experience with machine system, product development, product problem management, test programs, product user practices, product service requirements, dealer service capabilities, parts support processes in a product group environment. Analytical, organizational and communications skills. Effective working in a cross-functional, multi-cultural team environment. Credibility, persuasiveness and high level of interpersonal skills. Good command of written and oral English. Mandarin is an asset. Travel required up to 25%. 联系方式： E-mail: ccirecruiter@cat.com Please indicate the position you are applying for. Please indicate which city your "hukou" is valid for. Please indicate that you are responding to Zhaopin.com! .
|
|
