职位类别： 计算机软、硬件/互联网/IT 工作地点： 上海 发布日期： 2008-03-28 工作经验： 1-3年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 1人 职位描述/要求： Department: Commercial Location: Shanghai Number: 1 JOB DESCRIPTION: The position will be reporting to EMS Team Manager in Bizapps Group. The Support Engineer will provide high quality technical support of Microsoft Exchange Server and Messaging products to the Premier and Professional customers in Asia Pacific and Greater China regions. The Support Engineer need to manage both customer relationships and the technical resolution of customer’s requests, deliver high quality CPE through timely response, resolution, interpersonal collaboration and execution. Main Responsibilities: Provide the quick and accurate solutions to the customers’ problems. Meet all follow up commitments made with customers Represent Microsoft and communicate with customers via telephone, written correspondence, electronic service in a timely manner according to the service level agreement. Manage the healthy progress of service requests. Ensure escalating to senior and escalation resources at the right time with the right information. Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Effectively manage relationships with customers, Technical Account Managers and other internal MS resources, while ensuring high customer satisfaction of the overall service experiences. Compliance with the service operation processes for execution excellence. May work a rotational on-call schedule for 24x7 critical support. QUALIFICATIONS Bachelor or Master Degree in Engineering or Science, Computer Science or Electrical Engineering preferred. 2+ years working experience in the related industry such as IT, technical support, consulting, experience of Microsoft Exchange server or other messaging system preferred. Strong analytical logic and problem troubleshooting skills. Knowledge of Microsoft server products, OS and application architecture, networking, TCP/IP family protocols. MCSE Preferred. Good communication skills in both Chinese and English. Passion for new technology and quick learning skills. Self-motivate and must be a strong team player with a “can-do” attitude. Either of the following knowledge or skills is a strong plus: C++ / .NET programming and debugging. Experience of customer service and technical support. 联系方式： 以上职位需具备良好的英文水平。 应聘者请将英文简历以E-mail ( gtscshhr@microsoft.com ) 的方式发送给我们. 初选合格者通知面试，请勿来访. 请在邮件标题中注明你所要申请的职位代码。 请在简历上注明申请职位名称。 请将你的简历写好后拷贝/粘贴到你的 email 中,不要在 email 后附带任何文件。 请在应聘材料上标明，此职位的信息来源于zhaopin.com 。 .
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