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PDM support expert | [查看更多类似职位] |
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工作地点 |
上海 |
发布日期 |
2008-03-28 |
工作年限 |
不限 |
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薪水范围 |
面议 | 学历要求 | 本科 |
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| 职位描述 |
职位类别： 计算机软、硬件/互联网/IT 工作地点： 上海 发布日期： 2008-03-26 工作经验： 不限 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 若干 职位月薪： 1000-50000元/月 职位描述/要求： Position Title: PDM Expert Reporting to: IM Shanghai Operations Team Manager Education: University/MSc or corresponding experience Accountabilities: W enhances the business of its customers by providing them with complete lifecycle power solutions. When creating better and environmentally compatible technologies, W focuses on the marine and energy markets with products and solutions as well as services. Through innovative products and services, W sets out to be the most valued business partner of all its customers. This is achieved by the dedication of more than 16,000 professionals manning 150 W locations in 70 countries around the world. W is listed on The Nordic Exchange in Helsinki, Finland. W is now in process of implementing global W Product Data Management (PDM) service. W PDM will consist of the Siemens/UGS Teamcenter Engineering application, a multi site environment in Europe and Asia, and more than 5000 users globally by the end of 2011. W Information Management (IM) is looking for IT professionals to help the four-year PDM implementation Program, to support the W PDM users all over the world and to coordinate the PDM information, project management and support activities in a new team that will be established in Shanghai. We prefer enthusiastic candidates with a can-do attitude, experience in global business environment, Teamcenter knowledge and interest towards W’s business. We can offer you a challenging PDM environment, opportunities to work together to build a common PDM solution and to learn and develop yourself in a modern and global IT department of a successful company. Accountabilities § Management of PDM support requests. Resolving of requests together with the originator, PDM Program, PDM Key Users in Europe and Asia and W Helpdesk in Bangalore, India. § Coordination of PDM implementation activities in Shanghai § Coordination of global PDM testing, support and training as agreed with the W PDM Program § Development of the PDM activities in Shanghai. Required skills, attitude and knowledge Experience from Teamcenter or other PDM applications Experience from a global business environment Customer service and troubleshooting skills Basic IT project management skills Understanding of modern IT service support and delivery processes (ITIL) A friendly can-do attitude. Excellent spoken and written English. Willingness to travel to W PDM sites in Europe 1-2 times a year for 1-2 weeks at a time Responsibilities: Main responsibilities: Resolving of advanced and complex Teamcenter application incidents, problems and errors in collaboration with W Helpdesk, users, key users, HP, W IM teams and PDM Program Providing Teamcenter instructions&workarounds to users Monitoring&reporting Teamcenter application volumes, loads, usage and performance Teamcenter parameter maintenance § Teamcenter application patching § Support for Teamcenter change management § Updating the PDM Knowledge Base according to proven incident resolutions § Transferring PDM knowledge to Helpdesk and Key Users globally Measures: § Key Performance Indicators§ Service Levels § User satisfaction Development responsibilities: § Development of own work practices as agreed with team leaders and IM Shanghai Team Manager Authorities: § Decision making in the assigned process according to work instructions Skills and Competencies: Personal skills: Target level: Communication skills&Customer relations -Cooperative skills -Cost effectiveness - Culture knowledge - -Financial knowledge - -Meeting facilitation - -OpExS (Quality and environment) - Presentation skills - Reporting skills - Self Management - Teamwork skills - PCIM applications and tools - English Management and leadership competencies: Leading the business: Strategic planning and target setting - Change management - Leading people: - Team building - Communication - Delivering results: - Management skills - Problem solving and decision making Professional Skills: Processes / concepts Key Business Process KP-17 ITIL Service Transition Training Concept MDM Concept IM Project Management Guidelines CIP process Key User Technologies/solutions PDM Technical Knowledge Application Management Tools IDM MS Project EMeeting SAP 联系方式： shirley.fang@shperspective.com .
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