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A.P. 穆勒 - 马士基集团(A.P. Moller - Maersk) | [此公司所有职位] |
IT Senior Specialist | [查看更多类似职位] |
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工作地点 |
苏州 |
发布日期 |
2008-05-07 |
工作年限 |
1年经验 |
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薪水范围 |
面议 | 学历要求 | 本科 |
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| 职位描述 |
职位类别： 计算机软、硬件/互联网/IT 工作地点： 苏州 发布日期： 2008-03-24 工作经验： 1-3年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 1人 职位描述/要求： Principal accountabilities: Handle day to day request and incident trouble shooting and ensure turn around time of support issues are kept at the agreed Service Levels; Follow and fulfill procedures and IT policy to maximize efficiency in the Service Desk; Monitor all yard network and system to make sure IT support service delivered within SLA (Service Level Agreement); Perform Backup/System Monitoring/General Maintenance; Manage User/system Administration. Day-to-day operations control includes: Providing IT relevant technical assistance to users; Troubleshooting of office and depot area, including network, software and hardware; Maintaining a Help Desk for users, optimizing customer services; Ensuring good communication with other departments and others offices regarding IT support issues; Implement and maintain SLA with IT Support service providers; Coordinate with service and IT products vendors. Qualifications/ Skills / Experience Required 2-3 years IT support experience is preferred; Strong knowledge of information systems and the way they are managed; Knowledge of Microsoft Operational Framework; Excellent problem solving and decision making skills; Good Communication Skills; Ability to lead operational and technical staff; Good sense of creating strong customer relationships; Good English skills, especially in written skill. 联系方式： .
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