职位类别： 客户服务/技术支持 工作地点： 上海 发布日期： 2008-03-19 工作经验： 3-5年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 1人 职位描述/要求： （针对汽车涂料、工业涂料市场的原材料树脂，要求有一定树脂合成，聚合物合成经验） Position Title: Senior Technical Support Associate Business Details Division: ECRD Location: Shanghai Laboratory Business Unit / Department: Versatics Reporting to: Manager of Versatics Product&Application Development Dotted line reporting to business manager Versatics AP Position Specifics Geographies Covered: Regional Job Objective: To support the growth of the Versatics business in AP (with focus on Cardura) by giving swift and geared to local needs Technical Service support to technical developments by answering technical questions, customizing recipes to local requirements, providing hands-on customer support and supporting the launch of new developments ex. LLN. Cardura P activities remain in LLN. Shanghai staff is expected though to provide information on technology / market trends and related technology needs for AP to direct technology development activities in LLN (P ) and Pernis (EP ) Essential Functions: Senior TS associate essential functions according to corporate technology: - As a result of sound product, application and industry knowledge, advises the customer. - Provides technical support to customers in line with marketing plans and appreciating IP tactics; supports the launch of new developments ex LLN, solves problems, customizes recipes and provides hands-on support. - Interacts with peers in marketing, sales and P to ensure alignment on solving customer problems. - Identifies customer needs through active listening, distinguishes between needs&wants, explores justification, and outlines next steps. Depending on the complexity of the inquiry, he/she will seek advice internally regarding answer/next steps. - Presents and explains details of technical products/projects. - Defines and executes experimental plans and customer-related technical support projects, applying high quality standards, critically reviews the results, and then communicates results to the customer. - Collects market intelligence or conducts market or intelligence studies and shares this information with relevant internal stakeholders as input for potential R projects/market plans. - Proposes development opportunities. - Identifies customer needs through active listening, conducts a needs and wants analysis, determines justification, and then outlines next steps. - Writes memos and TS reports. - Prepares and / or presents presentations / papers for in- and external customers and industry gatherings. - Maintains timely, accurate and (witnessed) lab books in order to provide the records required to properly execute/address all IP questions and needs and to safeguard experimental data. - Interacts with peers and customers with professionalism and respect. - Carries out activities living up to EH standards, practices good housekeeping. Decision making authority Staff will report to P manager Versatics in LLN. Day-to-day decisions will be largely made together with the Sales AP. For higher impact decisions P manager needs to be consulted Key Relationships: Staff will work closely together with Team leader and staff of the Solvent Borne resins team in LLN and Sales / Marketing staff in AP. He"ll have to work to a large extent independently as there is no experience on Cardura based resins or related technology present in Hexions Shanghai laboratory New staff will have many and frequent customer interactions Staff is expected to operate and make decisions largely independently/in close interaction with Sales staff AP (and P staff Solvent Borne resins in LLN); Staff will be working in the Shanghai lab and interact with local staff (that has no experience on Cardura type (related) technology. Local lab manager Miaolin Hou is available to consult. For large impact decisions P manager Versatics should informed/consulted Key competencies: Strategic focus and Direction - Masters base/product technology/customer/market knowledge in specific field of expertise and uses this in technical projects. - Develops awareness of external technology developments through conference participation and reading of patents / technical literature. - Builds relationships with and provides TS to customers and associates in- and outside own business unit in line with business needs and marketing plans. The preceding is accomplished under no or limited supervision - Understands information about the strategic plan - Understands relationship between business plans and team/unit and role - Identifies problems in attaining planned goals or work and proposes solutions Trust and Teamwork - Acquires and displays correct, professional business etiquette in all interactions with in-and external customers / partners - Summarizes and assimilates information in reports and technical bulletins and presents this information to in- and external parties in a manner easily understood by others. This is accomplished without or with limited guidance from supervisor - Maintains and updates information files - Collaborates to enhance team efforts through personal contributions. - Communicates directly, honestly, and respectfully to gain cooperation and resolves conflicts with others - Engages associates in- and outside own organization in work activities Personal Leadership - Evaluates and plans the use of resources to obtain efficiencies wherever possible - Accepts responsibility for personal actions - Acts in a manner consistent with Hexion’s core values - Displays a positive attitude and willingness to make the necessary effort to accomplish goals - Demonstrates accountability for self and associate personal and professional development and application - Recognizes and considers cultural differences Achieve Business Results - Accomplishes assignments on time and contributes to improving work processes - Plans, organizes and completes (customer related) projects and functional work agreed with supervisor to accomplish goals and assignments, applying basic scientific principles and high quality standards - Demonstrates ability to analyze, arrange and interpret data to reveal unambiguous relationships and draw conclusions Technology - Masters and lives up to EH standards and appreciates their sustainability and business impact - Masters and applies project and portfolio management - Exhibits sound knowledge of IP matters and manages IP in partnership with IP representative as a critical part of projects - Broadens depth and breadth of expertise in a number of areas and uses this knowledge to teach others. Knowledge / Education / Skills / Qualifications: Experience in industrial or automotive coating P and/or industry Excellent communication skills - active listening skills Well structured in its approach Experience in customer interactions (3-5 y) A university degree with solid knowledge of polymer/organic chemistry Fluent in english writing and reading Can work independently Mobility requirements: Frequent travel in AP, with focus on China , regular travel to Louvain-la-Neuve ( Belgium ) (3 x / year) and occasionally (1x / year) elsewhere, all over the world; 联系方式： .
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