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Customer Services Director | [查看更多类似职位] |
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工作地点 |
北京 |
发布日期 |
2008-05-28 |
工作年限 |
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薪水范围 |
面议 | 学历要求 | 本科 |
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| 职位描述 |
职位类别： 客户服务/技术支持 工作地点： 北京 发布日期： 2008-03-12 工作经验： 10年以上 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 若干 职位描述/要求： Description: The primary goal for this role is to grow FSD Customer Services" revenues and maximize profits. The Region Leader will support the organizations mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, commitment, accountability, initiative, and ownership. The Customer Services Region Leader will reside within the FSD NAPAC Sales and Services Region with dual reporting to the NAPAC Region VP and the FSD Global Customer Services VP. Key Responsibilities: Manage the services sales activities of solution sales associates and managers establishing sales orders and revenue objectives and monitoring activities to ensure meeting and/or exceeding the goals Recruit, hire, train and manage services sales consultants to support sales activities in the region Manage the region"s services marketing function to develop and promote the services strategy Ensure the sales funnel is up to-date supporting monthly and quarterly outlooks. Identify risks in sales outlooks and ensure all HW/SW offers include services. Involved with sales support activities, proposals, demos, presentations, etc. Monitor the services implementation and delivery, ensuring delivery operations support FSD"s objectives Develop the services sales, marketing and sales support strategy for the region including SLRP Implement the Gasper Self Service Diagnostic Gateway product (SSDG) into the service networks and customers offerings. Participate in major bid reviews. Responsible for the team"s business operations, co-management of the services planning mgr. and reporting on all service activities Participate and adhere to the Global FSD Customer Services Governance Process Establish region level governance metrics and review process as a part of the global governance process Key Skills: Sales and customer facing Strong leadership, motivational and self-directed Strong account planning and analysis Market planning and promotion Business and financial planning Excellent oral and written communication High level of creativity, able to provide unique solutions to a wide variety of challenges Able to travel 25-50% of time Experiences/Education: BS or BA degree with 10 12 years of experience MBA preferred Sales and Services experiences highly desirable Banking and/or ATM experience a plus English&Mandarin language skills essential Key Competencies/Skill List: Core Management Skills Proficiency Level Competencies/ Skill Basic Intermediate Advanced 1 Growth Orientation N/A N/A 4 2 Results Achievement N/A N/A 4 3 People and Organizational Development N/A N/A 4 4 Sales Ability/Persuasiveness N/A N/A 3 5 Customer Focus N/A N/A 3 6 Creativity and Innovation N/A N/A 3 7 Business Knowledge N/A N/A 3 8 Team Building N/A N/A 3 9 Relationship Building N/A N/A 3 10 Decision Making N/A N/A 3 Knowledge/Skill Description: Growth Orientation: Unsatisfied with current state of the business Creates growth environment and expectation Develops plans and incentives that facilitate growth Result Achievement Sets a standard of personal excellence beyond that which is required by the organization. Dedicates the time and effort required to create sales success. Key Actions: -- Seeks to personally make a difference. Sets specific objectives and goals for him/her self. -- Displays an entrepreneurial mindset. -- Takes the ownership, risks and investments required for success. -- Takes on activities, responsibilities and roles that challenge him/her. -- Possesses a sense of urgency, self-motivated. -- Takes action rather than waiting for direction from the customer or NCR. People and Organizational Development Planning and supporting the development of individuals" skills and abilities so that they can fulfill current or future job/role responsibilities more effectively. Provide coaching and management necessary to insure individual subordinate and organization goals are met. Key Actions: -- Collaboratively establishes development goals -- Collaboratively establishes development goals -- Creates a learning environment -- Monitors progress -- Take corrective action when results not achieved or when behaviors not supportive of NCR values Sales Ability/Persuasiveness Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients. Key Actions: -- Questions and probes -- Establishes strategy -- Builds rapport -- Demonstrates capability and gains commitment Customer Focus Understands, anticipates and meets customer expectations in designing solutions and sales strategy Key Actions --Thinks of ways to prevent, not just fix, customer problems --Identifies and wins new customers and markets --Maintains professionalism when customers become challenging or demanding Creativity and Innovation Employs imagination to generate new ideas, alternatives and solutions to meet customer"s requirements. Seeks opportunities to try new ideas, approach or methods to create customer, team and personal success. Key Actions: -- Seeks input from multiple and diverse sources to create new sales strategy, tactics or approaches. -- Displays curiosity and interest in the customer and their business issues; -- Challenges conventional practices and continually seeks new ways to demonstrate NCR"s value. -- Looks beyond the established structures and processes; -- Assesses issues or problems from different angles to develop unique or novel solutions that add customer and NCR value. Business Knowledge Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise. Sufficient financial analysis and planning knowledge to manage the business including reporting results and providing outlooks of future financial performance Key Actions: -- Understands technical terminology and development -- Knows how to apply a technical skill or proficiency -- Utilizes financial management knowledge in management of the financial results, projecting financial performance and creating financial plans for the business -- Know when to apply a technical skill or proficiency -- Performs complex tasks in area of expertise Team Building Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals. Key Actions: -- Creates direction -- Allocates and plans resources -- Establishes management system -- Facilitates goal accomplishment -- Involves others -- Communicates effectively to all constituents -- Builds trust -- Models commitment Relationships Building Developing and using collaborative relationships to facilitate the accomplishment of work goals. Key Actions: -- Effectively communicates -- Creates open environment -- Builds trust -- Seeks opportunities -- Develops others" and own ideas -- Subordinates personal goals -- Facilitates agreement -- Uses key principles Strategic Decision Making Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values. Key Actions: -- Gathers information -- Organizes information -- Evaluates/selects strategies -- Establishes implementation plan -- Executes plan 联系方式： 有意者请将简历寄至： E-mail: job.database@ncr.com 请注明您所要申请的职位名称。 请注明您的户口所在地。 请您在应聘材料上标明，此职位的信息来源于zhaopin.com. .
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