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北京外企人力资源服务有限公司（FESCO）招聘事业部 | [此公司所有职位] |
知名外资银行招聘Desktop Support Engineer | [查看更多类似职位] |
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工作地点 |
北京 |
发布日期 |
2008-03-12 |
工作年限 |
3年经验 |
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薪水范围 |
面议 | 学历要求 | 本科 |
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| 职位描述 |
职位类别： 其他 工作地点： 北京 发布日期： 2008-03-11 工作经验： 3-5年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 1人 职位描述/要求： An understanding and experience for daily user support and helpdesk process as well as ITEC call logging process Technical Ability Good understanding of basic daily user support and helpdesk process Good understanding of general desktop hardware and software in Microsoft Windows and Office Sound knowledge for Windows enterprise setup including Active Directory Basic knowledge for Windows scripting Hands on experience on handling ITEC call logging in international corporate environment Candidates should possess Customer-centric attitude Excellent verbal and written communication skills Ability to communicate to technical and non-technical staff in verbal/written form in English Ability to work under pressure, multi-task and prioritise in a fast paced and dynamic environment Ability to translate and explain technical issues to non technical users Self management skills and initiative and a proactive way of work. Strong commitment in order to work long hours and shift duties Good business understanding and attention to detail Should have strong communication and presentation skills. Ability to maintain and build affiliate relationships with all the internal users and with other ITEC members. The Role The candidate will be required to: Work under pressure and fast-paced environment to resolve issues quickly and ensure the daily operation is smooth Perform inventory collection and management of desktop hardware Create and maintain techincal documentation for support applications Provide backup support for Operators for day to day system and user file backup and restoration for various systems Provide backup support for monitor Nicelog, operation and disk capacity. Provide Help Desk hotline, call logging and technical support to all China users. Follow up the status of all outstanding support cases Take other responsibilities given by the IT Manager. Desktop software installation and hardware/software troubleshooting PC setup for new joiners and provide software training to users Relocation for desktop items and maintain the correct inventory record Coordinate the purchasing of new desktop item between users and the Procurement team Handling new software request and maintain a correct software licensing record Participate regional projects for desktop side Update Joiner and Leaver procedure on a regular basis 联系方式： rita.zhang@fesco.com.cn .
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