|
|
ICT Help Desk Engineer | [查看更多类似职位] |
|
工作地点 |
北京北京 |
发布日期 |
2008-03-07 |
工作年限 |
不限 |
|
薪水范围 |
面议 | 学历要求 | 本科 |
|
|
|
|
| 职位描述 |
职位描述(Job Descriptions) 1545 JOB GOAL / PURPOSE :Reports directly to the Information and Communications Technology Director. Responsible for the planning, management, oversight and implementation of the Help Desk system, and all client, end-user and classroom ICT equipment. Provides prompt, accurate, and respectful support to users, employing a high degree of customer-service skill and technical expertise while ensuring end user satisfaction.DUTIES / RESPONSIBILITES :1. Works closely with Quick’s Lead Engineer and Quick’s technicians to manage and monitor phone, email requests and help desk tickets for technical assistance from users regarding hardware, software, networking, and other computer-related technologies.2. Determines urgent help requests, and works closely with Quick’s Lead Engineer and Quick’s technicians to direct an immediate response.3. Informs ICT staff and users of critical problems that would impact productivity while following procedures to insure critical problems are resolved in a timely manner.4. Works closely with Quick’s Lead Engineer and Quick’s technicians to manage and monitor the check-in and check-out of all ICT equipment including laptops, digital cameras, video cameras, digital projectors, DVD players, VCR and televisions.5. Develops, maintains and updates documentation relating to delivery, imaging, installation, setup, configuration, testing and maintenance procedures, and monitors and ensures accuracy, consistency, compliance and accountability.6. Works closely with Quick’s Lead Engineer and Quick’s technicians to ensure ICT service levels are met, as defined by the ICT Office.7. Plans, manages and monitors the installation of new, and the disposal of old client PC computers and peripherals.8. Manages and monitors the PC client computer and peripheral preventative maintenance program.9. Ensures the ISB hardware and software inventory is accurate and up-to-date, and plans and manages an annual inventory update.10. Monitors usage of the client computer, printer and peripheral and other system resources and reports any misuse and/or abuse to the ICT Director.11. Analyzes hardware and software problems, develops solutions, and communicates with all ICT Office staff.12. Acts as a support person to other ICT engineers and Quick technicians.13. Downloads, tests, installs and implements software updates, patches and enhancements.14. Maintains an awareness of the latest technology, trends and developments in client computer, printer and other peripheral systems, and support and help desk systems, as they relate to the provision of ICT services at ISB.15. Provides assistance to the ICT Director in the annual ICT budgeting related to new technology implementation, hardware and software upgrades and replacement cycles.16. Performs other duties as directed by the ICT Director that are not inconsistent with the qualifications and skills required for this position.QUALIFICATIONS AND EXPERIENCE REQUIRED :A. Qualifications:o B.S. degree in Computer Science, IT, Electronic Engineering or related disciplineo A+, MCSE or MCDST Certification in desktop supportB. Experience:o A minimum of two years successful experience in technology help desk and/or client technology support in an organization with a similar size and scope as ISBo extensive skills and knowledge, and successful experience in troubleshooting various software applications, hardware, networking and computer related problemso extensive skills and knowledge, and successful experience in the service, maintenance and repair of desktop and laptop computers, inkjet and laserjet printers and client wireless network systemso extensive skills and knowledge, and successful experience on the operations and functions of Windows 2000/NT/XP/Vistao extensive skills and knowledge, and successful experience of current versions of MS Office and MS Outlooko working knowledge and successful experience of Macintosh OSo working knowledge and successful experience of Visual Basic and HTMLo working knowledge and successful experience of Microsoft Server 2003, Systems Management Server (SMS) and Microsoft Visual StudioC. Personal Skills/Qualities:o positive, energetic demeanoro strong interpersonal communication skillso ability to work with teams, teachers, students and parentso ability to work independently, orderly and preciselyo ability to deal with problems tactfully and with sensitivity for the end usero ability to use good judgment independentlyo possesses a keen sense of responsibilityo ability to handle confidential files and information in a professional manner.o ability to organize and analyze complex tasks in a systematic mannero ability to learn new software and develop appropriate procedures independentlyo ability to self-educate when formal instruction is not availableo ability to provide positive customer service with a helpful, proactive attitudeo willingness to work additional hourso ability to work to and meet deadlineso ability to communicate effectively with teams, teachers, students and parents at all levels in both oral and written communicationso desire to work with entire ISB community to provide excellent educational opportunities at ISBo fluent in Chinese and English language ffb .
|
|
| 原职位地址：点击进入原地址 |
|
|
|
