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2nd level Service Desk Agent | [查看更多类似职位] |
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工作地点 |
北京 |
发布日期 |
2008-04-22 |
工作年限 |
不限 |
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薪水范围 |
面议 | 学历要求 | 本科 |
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| 职位描述 |
职位类别： 计算机软、硬件/互联网/IT 客户服务/技术支持 工作地点： 北京 发布日期： 2008-03-04 工作经验： 不限 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 1人 职位描述/要求： General Responsibilities: The main emphasis of the Remote Engineer profile is the in-depth technical capabilities especially in the troubleshooting and problem resolution. Ancillary to this is the capability to work with the end-user in conducting the service which requires patience and a teaching/coaching approach. Requirements: Excellent understanding of the role of a Help Desk/Call Center Agent Outstanding oral language skills in both English and Mandarin with exceptional phone communications capabilities At least 5 years experience in IT industry with direct experience as a Service Desk/Help Desk providing remote assistance Both PC&Server hardware and software installations&configurations knowledge (HP, IBM, Dell, etc.) A wide range of Microsoft Operating System experience in PC, Server and Network areas In depth Microsoft application software such as MS Exchange, MS Office (including Word, Powerpoint, Excel, Visio, Project, Access, Outlook, etc.) and or Lotus Notes Suite. In depth experience in other Microsoft Windows based user applications (AutoCAD, Adobe Acrobat, WinZIP, Win RAR, Norton AV/Securities, PC Anywhere, etc.) In depth experience in Microsoft based server installation and configurations (DHCP, AD, DNS, SMTP, RAS, etc.) Knowledge and practical experience in Server based antivirus systems (Symantec, MacAfee, Trend Micro) Knowledge and experience in UNIX (Linux, AIX, etc.) Knowledge and practical experience in Database Installation&administration (MS SQL) Network setup and configurations (Routers, L3 switches, Firewalls, Access Control equipment, QoS equipment, Proxy) Certifications in Network and Server Operating Systems. Experience in IT based Multipoint video conferencing equipment setup and configurations Bachelor’s Degree at recognized University or Polytechnic and or equivalent Additional Knowledge Requirements Microsoft Certified Systems Engineer Cisco Certified Network Associate ITIL Foundation 联系方式： 公司网站 : http://www.t-systems.com 地址 : 朝阳区东三环北路霞光里18号佳程广场B座10层B/C单元 邮政编码 : 100027 联系人 : Human Resource Department 电子邮箱 : chinahr@t-systems.com .
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