职位类别： 交通/仓储/物流 客户服务/技术支持 工作地点： 深圳 发布日期： 2008-02-12 工作经验： 1-3年 最低学历： 大专 管理经验： 否 工作性质： 全职 招聘人数： 若干 职位月薪： 2000-50000元/月 职位描述/要求： Accountabilities: § To c oordinate and work with Branch Manager on customer complaints ensuring that complaints are properly investigated and resolved in a professional and timely manner. § To m anage and maintain up-to-date records on customer complaints § To a nalyze complaints data and service levels and present quarterly reports to the M anagement . § To a ssist the Management Representative and the Director to administer the ISO9001:2000 Quality Management System . § To collate, analyze and report market intelligence about carriers’ and co-loaders’ rates, schedules and activities . § To assist the Sales Department in the preparation of sales / presentation / promotional materials, quotations and answers to customers’ / agents’ rate / service enquiries. § To assist the Sales Department in filing as well as compilation and analyses of customer and lifting data. § To assist / monitor / analyze salesmen’s timely i nput of visit data including customer details, visit date, quotation and outcome into the Customer Relationship Management System. Requirements: § Bachelor‘s Degree preferably in Logistics , Marketing, Business Management or related d iscipline s § Minimum 2 years of working experience in l ogistics, marketing or business fields. § Details orientated with good organizational and analytical skills . § T ime management and ability to work to deadline . § Pleasant and customer oriented (both internal and external) § Ability to solve problems by thinking outside the square solutions oriented § Experience in operational databases and Microsoft applications § Effective report writing skill. § Good internal and external communication skills with the ability to communicate to people at all levels § Proficiency in English and Chinese. 联系方式： We offer attractive compensation and benefits package to the right candidate. Please apply with full resume, indicating your current and expected salary to our email address at admin@janelgroup.com.hk . Please visit our website at www.janelgroup.com.hk and www.janelgroup.net to find out more about our business. All information received will be treated in strict confidence and will be used only for recruitment purposes. Applicants who do not hear from us within 6 weeks from the date of this advertisement may consider their application unsuccessful. .
|
|
