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Customer Service Application Engineer | [查看更多类似职位] |
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工作地点 |
上海 |
发布日期 |
2008-03-04 |
工作年限 |
3年经验 |
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薪水范围 |
面议 | 学历要求 | 本科 |
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| 职位描述 |
职位类别： 客户服务/技术支持 工作地点： 上海 发布日期： 2008-02-15 工作经验： 3-5年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 1人 职位描述/要求： Job descriptions The Applications Engineer provides on-site and remote software-related technical expertise to troubleshoot and resolve specific software and application problems with Kodak’s equipment through consultation with customers during installation, integration, training and maintenance of Kodak’s front-end products and services. Requirements l Develop and maintain detailed technical knowledge of the specifications and operation of Kodak equipment and software and maintain familiarity with the operation and specifications of competing products through training and self-learning. l Organize, produce and report the progress of on-going testing, trials and samples using Kodak products and services plus various related systems. This work will be performed for current customers and reported to the Customer Support team. l Analyze existing customers" workflow environment. Assist customers with setting up and configuring new installations to fit their workflow models. Working with the customer to identify and implement workflow solutions for their software and systems-related issues. Assist in evaluating new products and releases and identifying potential problem areas. l Provide on-site training and mentoring to customers regarding Kodak"s front-end systems. l Provide front-line telephone and on-site diagnostic and technical support for the various software and systems components of Kodak products for customer companies in order to close calls in timely manner. l Provide on-the-job training, education and assistance to fellow team members both within the company and for our customers and partners. l Maintain a working knowledge of industry standard software and hardware systems and relevant diagnostics. l Submit written reports regarding customer problems and other related situations, as well as handle other administrative responsibilities such as expense reports and weekly time reports. EDUCATION REQUIRED: l Post-secondary school technical diploma or undergraduate degree in electronics or graphic arts. EXPERIENCE REQUIRED: l At least 2 to 4 years of related industry experience in a service environment including graphic art applications. l Work experience in an electronic prepress and printing environment. l Proven customer-oriented skills in Graphic Arts, software development or a related technical field. l Extensive knowledge and experience with specialized desktop publishing tools, procedures and processes including QuarkXPress, Pagemaker, Adobe Photoshop, Adobe Illustrator, Trapwise, etc. l Basic knowledge of other prepress solution software, i.e. Dalim, Helios. l Basic knowledge of imposition software, including Preps or DK&A, Impostrip, Presswise. l Basic working knowledge of networking, i.e. hubs, routers, protocols (TCP/IP, Appletalk). l Basic knowledge of Windows NT&Windows 2000 operating systems. PERSONAL ATTRIBUTES REQUIRED: l Superior communication and listening skills to resolve customer problems. l Advanced ability to analyze and solve problems. l Demonstrated ability to diagnose, repair and solve 90-95% of all related software problems. l Ability to adapt to a fast changing environment and work well under pressure. l A good understanding of the printing industry and its processes. l Excellent interpersonal skills including courtesy, tact and discretion. l Strong planning, organizational and administrative skills. l Ability to communicate verbally and in Cantonese is a strong asset. l Willingness of travel. 联系方式： .
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