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Customer Service Officer 客户服务专员 | [查看更多类似职位] |
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工作地点 |
广州 |
发布日期 |
2008-02-12 |
工作年限 |
1年经验 |
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薪水范围 |
面议 | 学历要求 | 本科 |
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| 职位描述 |
职位类别： 客户服务/技术支持 工作地点： 广州 发布日期： 2008-02-05 工作经验： 1-3年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 1人 职位描述/要求： Location: Guangzhou Main Responsibilities: Manage customer requests/orders via telephone, email and fax Process customer orders, requests for material availability, arrange delivery of material and proactively work with customers on material requirements Coordinate closely with Customs Clearance and Procurement team in the company for material delivery in order to comply with Chinese Customs and Tax policy especially on bonded process Work with Bayer MaterialScinece affiliate companies for order processing according to different business requirement Utilize analytical skills to drive process improvements and customer focus throughout Supply Chain Manage/handle customer inquiries and complains, visit customers if necessary Work with F department, Credit controlling team in Hongkong and MU team on Account Receivable Collection. For instance, communicate with customer on monthly AR reconciliation Consolidate customer demanding rolling forecast from MU team Gather a tremendous understanding of BU/MU requirements and materials; interact heavily with MU and other service functions to execute customer requests. Qualifications&Experience: Diploma or Degree in Business, Customer Service, Logistics, Communication, related field. More than 2 years working experience in customer service or supply-chain, experience in bonded business in manufacturing is an advantage. SAP (Sales&Distribution module) experience is must, and project management experience is preferred. Good communication skills and strong interpersonal skills Excellent written and spoken Mandarin, English, Cantonese Good IT skills ( Microsoft Office、Internet) Good analytical skills and effective problem solving skills Self-motivated and able to work independently and under pressure Service minded, quick learner, accurate and efficient, especially working in a complex environment A good team player , initiative, excellent organization and coordination skills Willingness to travel occasionally 联系方式： 申请人请用英语准备申请信一封并同中英文简历、近照、学历、身份证及其他相关证明的复印件寄往或E-mail至本公司（邮寄简历优先处理） 请在申请信中注明目前薪资情况和薪资期望值，信封及E-mail标题栏上请务必注明应聘职位及期望工作地。未接面试邀请者恕不另行通知，所有申请人情况公司一概严格保密。非中介不收费 地 址：花园石桥路33号花旗大厦19楼 邮政编码：200120 联 系 人：人力资源部 电子邮箱： recruitment@bayer-ag.de .
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