职位类别： 客户服务/技术支持 工作地点： 北京 发布日期： 2008-02-04 工作经验： 3-5年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 若干 职位描述/要求： Organization: SLC I -Industrial Solutions&Services Location: Beijing Business Area: Power Function Area: Technical Services / Services Job Code: CN05188 Goals/Mission: Responsible for customer service managament and relationship management Tasks: -Perform Call management, record and track customer issues, handling customer complaints -Use SAP to handle Service offers, Spare Parts, tracking customer purchase and delivery -Work with regional sales to conduct CRM, analyse marketing performance -Manage customer profile information, Schedule, Memo&Notes, invoicing -Create and report service metrics (customer satisfaction, installed base, business growth, etc.) Education: Bachelor Degree, major in Industrial or commercial management Job Language: EN Knowledge/Languages: -Siemens electrical and automation products -Good command of English Experience: -3 years + experience of Customer Service Reperesentative -Good command of English -with good interpersonal skills and PC skills Additional Information: working experience in an intercultural environment email: JOB_432105_@siemens.recruitmail.com 请不要通过智联招聘简历中心外发简历功能发送申请，请使用邮箱发送简历或点击"applynow"按钮在线申请这两种方式，谢谢！ 联系方式： .
|
|
