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800975 Software Service Support Engineer-Korean/Japanese/English Speaking | [查看更多类似职位] |
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工作地点 |
上海 |
发布日期 |
2008-03-28 |
工作年限 |
不限 |
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薪水范围 |
面议 | 学历要求 | 本科 |
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| 职位描述 |
职位类别： 计算机软、硬件/互联网/IT 工作地点： 上海 发布日期： 2008-01-14 工作经验： 不限 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 若干 职位描述/要求： HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company"s offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing. Our $4 billion annual R investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers. Responsibilities: business environment hp invents. We never stand still. We look for new things to do, and new ways to do things we"ve done before. IT is a driving force for invention. Providing support that helps us to work smarter. Transforming our business models. Driving our competitive cost structure. Setting up end-to-end ownership. And making sure we make the most of our resources. IT creates the re-usable building blocks with which we assemble integrated solutions, and deliver the consulting that makes the technology work. Excellence is the minimum standard acceptable. Job description To achieve industry leading customer satisfaction and loyalty through delivery of high level technical support to HP OpenView customers. Perform problem recreation and determination on complex issues; Perform assessment with diagnostic information in a timely manner with client/server applications Perform enhancement verification and release testing for assigned products; Understanding of technology. Take ownership of customer issues, understand their environment and the issues impact, then develop, document and deliver timely and effective solutions that maximize customer"s investment. Requirements Bachelors Degree education level (Computer System or Japanese preferred). Experience of technical support and customer communication. Documenting knowledge for sharing with customers. Fluent Japanese for customer communication in speaking and writing. Troubleshooting skill to solve problems and/or identify, verify and document problems. 联系方式： .
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