职位类别： 计算机软、硬件/互联网/IT 工作地点： 广州 发布日期： 2008-01-14 工作经验： 3-5年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 若干 职位描述/要求： HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company"s offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing. Our $4 billion annual R investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers. If you cannot find any position that you"re interested, please complete a general application/profile to ensure your information is available to HP"s recruiters. Responsibilities: Business environment HP invents. We make ideas happen. And we make great products. Our locations are state-of-the-art, cutting edge and all over the world. 如果您没有查询到您所感兴趣的职位，请在简历中心登记您的简历, 我们会在有适合您的职位时通知您。 业务环境 惠普创新。 我们决不停滞不前。 我们一直在开发新业务，改变业务模式。 IT就是创新的动力。 提供让我们变得更聪明的支持。改变我们的业务模式。推进我们富于竞争力的成本结构。建立端到端的拥有模式。确保我们最大限度地利用资源。 信息技术创造了可重复使用的构建模块，我们就用这种模块组建整合的解决方案、提供咨询服务，让技术为我们服务。 业务出色是可以接受的最低标准 Corporate product and support engineers provide assistance to clients who have purchased a company"s hardware or software products. Technical support engineers are troubleshooters, providing help to their organization"s computer users. In doing so, they are frequently called upon to investigate and resolve problems. The tasks of these engineers could include one or more of the following: Helping customers install newly purchased software Training customers in the use of software applications Diagnosing and resolving software problems or conflicts Evaluating software programs and making suggestions for their improvement Customizing software or hardware Answering technical questions Running on-site workshops or Training programs for clients. Answer phone calls from users, in order to resolve specific problems use automated diagnostic programs to solve problems Write Training manuals and/or train users in proper use of hardware and software Identify recurrent problems and help users resolve them Oversee the daily performance of their company"s computer systems Suggest improvements and upgrades to hardware and software Modify commercial programs and customize them for internal needs Prepare computers for delivery to employees, loading them with the appropriate software and operating system 工作说明 协调产品工程师和支持工程师向采购了公司硬件或软件产品的客户提供支持。技术支持工程师负责消除故障、向机构内部的计算机用户提供帮助。为此经常有人找他们，要求他们察看并解决问题。 工程师的任务包括但不局限于： 帮助客户安装新采购的软件 培训客户使用新软件 诊断和解决软件问题和冲突 评估软件程序、提出改进建议 将软件或硬件按用户需求进行修改 回答技术问题 对客户进行现场程序应用培训 接听客户电话，解决具体问题 使用自动诊断程序解决问题 编写培训教材和/或培训客户正确使用硬件和软件 找出反复出现的问题，帮助客户将其解决 检查客户公司计算机系统的日常运行情况 为硬件和软件的改善和升级提出建议 修改商业程序并根据内部需求将其用户化 准备职工培训的电脑，装载合适的软件和操作系统 Requirements: Bachelor"s or undergraduate degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience. Certifications such as MCSE, CNE, MSP, Cisco or similar certifications would be preferred. Must possess a minimum of 3+ years previous Tech Support experience. Must possess very good experience with various computer peripherals and applications. Must possess very strong problem solving and resolution experience. Must be very customer oriented and focused on meeting the customer"s needs. Must have very good verbal and written communication skills. Experience in telephone and/or hands-on application, desktop, network and/or database support of both internal and external customers Experience in installation and configuration of PCs, servers, hardware, software, etc. Desirable experience in project and resources management Strong Consulting skills Leadership qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivator 工作要求： 计算机、信息系统、电气工程学学士学位或相当经验 有证书，如MCSE、CNE、MSP、Cisco或类似证书优先 须有3年以上的技术支持经验 须对各种电脑外设和应用有丰富经验 应有很丰富的解决问题和解决方案的经验 须面向客户并集中于满足客户需求 口头及书面表达能力强 有向内部和外部客户提供电话和/或便携应用、桌面、网络和/或数据库支持的经验 有PC、服务器、硬件、软件等的安装和配置知识 最好有项目和资源管理经验 较强的咨询能力 领导才能：正直诚实、注意细节、遵守时间、有理想、激励他人 联系方式： .
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