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200562 Technical Support Specialist | [查看更多类似职位] |
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工作地点 |
上海 |
发布日期 |
2008-02-11 |
工作年限 |
1年经验 |
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薪水范围 |
面议 | 学历要求 | 本科 |
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| 职位描述 |
职位类别： 计算机软、硬件/互联网/IT 工作地点： 上海 发布日期： 2008-01-14 工作经验： 1-3年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 若干 职位描述/要求： HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company"s offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing. Our $4 billion annual R investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers. Job description: Responsible to monitor, support&execute admin tasks for a domain of customers according to agreed service deliverables. Investigates, manages, and reduces incidents though a systematic problem management process. Controls and improve backup and production schedules in collaboration with the customer Acts as a technical expert to recommend back-out plans, risk acceptance, and business impact assessments. Acts and reports on approved change requests using standard procedures. Conducts complex and high availability system shutdowns, restart and recovery following appropriate guidelines Acts as a technical consultant in project meetings, as requested. Reports to the Service Delivery Workgroup Manager to ensure the successful service delivery for defined customers to the agreed upon SLA, cost and time line. Requirements: Familiar with at least two of below documentum related products: Content Server Webtop, Digital Asset Management Web Publisher Site Caching Service Index Server IntelliSearch Knowledge about below technologies is a plus: WebSphere Application Server WebLogic Server Oracle Database HP-UX ITSM/ITIL related knowledge is a plus Good English communication skills. Ability to manage conflicts (depressurizes the situation; removes personal context and focuses on issues at hand). Proven ability to meet deadlines/successful completion of deliverables, ability to handle multi-task under pressure. Good teamwork spirits, ability to work with global team. Fast Learner. Think for customer, work independently with minimal supervision. 联系方式： .
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