|
|
192264 Technical Support | [查看更多类似职位] |
|
工作地点 |
上海 |
发布日期 |
2008-03-28 |
工作年限 |
3年经验 |
|
薪水范围 |
面议 | 学历要求 | 本科 |
|
|
|
|
| 职位描述 |
职位类别： 计算机软、硬件/互联网/IT 工作地点： 上海 发布日期： 2008-01-14 工作经验： 3-5年 最低学历： 本科 管理经验： 否 工作性质： 全职 招聘人数： 若干 职位描述/要求： HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company"s offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing. Our $4 billion annual R investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers. Job descrption: - Responsible for consulting with internal customers in understanding their business needs and priorities. - Develops and delivers learning solutions to enhance the capability of the telesales agents, enabling them to identify and develop new business opportunities in the Consumer, SMB and Enterprise segment. - Works with product managers from business units to develop and schedule new product introduction training, bootcamp and etc. - Applies subject matter knowledge to address training and technical support challenges and provide guidance to knowledge and process improvements - Ensure training are delivered as planned and achieve target quality score - Develops the technical support team capability to handle complex product configuration and solutions - Perform skills and knowledge assessment and analysis of telesales and technical support team and develop improvement plan to close their performance gaps. - Leads and manages a project team in standardizing processes across multiple contact centers. Requirements: - Bachelor"s degree with at least 5 years experience in presales or product support or equivalent diploma with relevant experience. - Strong knowledge on IT technology, PCs, Printers, Servers and Storage Devices, Operating Systems, etc. - Requires 3 years of demonstrated facilitation and consulting skills - Experience in developing and delivering sales and technical training - Experience in project management and leading cross functional team - Excellent English language communication and proficient in one other language in an international business environment. - Call Center exposure will be added advantage. 联系方式： .
|
|
| 原职位地址：点击进入原地址 |
|
|
|
