职位类别： 计算机软、硬件/互联网/IT 工作地点： 北京 发布日期： 2007-12-18 工作经验： 不限 最低学历： 本科 职位月薪： 面议 工作性质： 全职 招聘人数： 若干 管理经验： 否 职位描述/要求： Organization: SLC SIS - Siemens IT Solutions and Services Location: Beijing Business Area: Information&Communications Function Area: Information Technology Job Code: CN04548 Tasks: Tasks * Has a first time resolution target; target may diversify by issue 作为一线工程师，根据不同情况提供一级解决方案 * Handle simple requests such as password resets 简单问题的解决，如重置密码 * Handle standard order processing tasks 按标准流程处理订单 * Able to resolve standard ITSD incidents by using knowledgebase and/or scripts 可以根据知识库解决标准IT服务的问题事件 * Focus is on quick immediate responses to service requests" 致力于提供快速服务响应 * Native (or native like) speaker of the required language plus English speak/write * Capability to solve standard ITSD incidents by using knowledgebase and/or scripts * General understanding of IT/MS-Office applications" Knowledge/Languages * Korean speaker of the required language plus English speak/write 韩语流利，英语读写能力 * Capability to solve standard ITSD incidents by using knowledgebase and/or scripts 有能力根据知识库解决标准IT服务的问题事件 * General understanding of IT/MS-Office applications" 对IT服务，微软的office软件有基本了解 Bachelor Degree or above 大学本科学历或以上 联系方式： .
